We roast online orders twice a week, on Monday & Thursday. Orders ship the day after they are roasted. Orders must be placed by 7 A.M. to process on a roast day. (Orders placed after the cutoff on Thursday will roast on the following Monday and ship on Tuesday, etc). If an online order roast day falls on a holiday, we will make every effort to still get orders out on their regular shipping day, but can't make guarantees and may be delayed one day.
All orders via USPS Priority Mail, which delivers 1-3 days anywhere in the U.S.; while reliable, USPS shipping times are an estimate, not a guarantee, and they do not deliver on Sundays.
All orders that total $45 and over ship for free. For very large orders, we may ship via another carrier (UPS or FedEx) if the delivery time frame is similar.
If orders are delayed due to natural disaster, extreme weather, mechanical failure, or other event, we'll notify you as soon as we are aware.
Holiday Shipping Schedule
Thanksgiving: To guarantee orders arrive in time, we recommend placing an order by 10AM on Thursday, November 16. Orders placed by that time will ship Friday via USPS Priority (arriving within 3 days anywhere in the United States).
We will be roasting and shipping orders on Monday, November 20, but they may not arrive before Thanksgiving (especially outside of New England).
Christmas: We will be roasting and shipping orders every day of the week leading up to Christmas, December 18 - 22. Orders placed by 10AM each day will be processed.
Outside the Greater Boston area, we recommend ordering no later than Wednesday, December 20. In the Greater Boston area, orders shipped on December 22 are likely to arrive, but we recommend placing by December 21 to allow an extra day due to high volumes of packages in the USPS system.
We do not accept returns due to the perishable nature of coffee. If you've purchased a coffee from us and are not satisfied, please email us at email@example.com to discuss & we're happy to discuss and see if we can help.