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I hate running into the holier than thou attitude with people behind the counter. Snarky signs demanding or shamelessly begging for tips along with generally indifferent service don't have a place in a profit seeking business.
When I was working behind the bar, I found out one simple fact. The environment you create will determine the customer base.
Over time, I ran across less demanding customers, less impatient people, and less nonsense than when I first started working because of a simple fact. We tried to act like professionals. Not everyone, but there was a sense behind the counter of conviction and pride among what felt like a majority. It felt like people were more patient and you had fewer people trying to take advantage of you. People knew how the system worked, they knew you knew, and it was a comfortable place to work.
Sure, this is just an empirical observation that was reinforced over a painful but short stint in a cafe not too long ago where I realized, it really is a delicate mix of personalities. It may not hold truths for everyone but I believe quality service and professionalism attracts better customers.
The problem is that it takes that majority to establish a sense of what the shop is. One out of a dozen has no effect. Especially if the other eleven are the type that think they can do a better job than the owner just because they show up when scheduled.
I feel like there are fewer and fewer shops here in town where you can just go in and have a coffee and you don't get attitude. Attitude when you tear them away from their scintillating conversation. Attitude when you watch them make the drink or show any interest in it being made correctly. Attitude for simply being there at all.
On top of that, the sighs, the impatience or flat out pretending you don't exist, there is the lack of care. That's what tops it off for me. hearing stories of friends going into shops where they have good equipment and access to real training but they simply don't care.
There's no excuse for that but I don't know who to blame.
I don't go into many shops these days because it wouldn't make any sense but every conversation I have had lately seems to center around this issue. It's like coffee shops don't try to hire people who actually like coffee anymore! There is nothing worse than hearing someone complain about a shop you have no control over. Even if I did say something, it's not clear I would get enough respect to be taken seriously.
At this point, you are probably wondering why I am writing this so here's where I pass the responsibility to you, the reader.
If anything, I have learned that it is you, as the consumer, who should speak up. Things don't change if nobody speaks up. Pull a manager aside and mention a missed detail, a careless mistake, or downright belligerence. What have you got to lose?
Otherwise, you could just keep putting money in that tip jar and hope that some day the service gets better.
I dropped in to visit friends and someone pulls out the weekly dig and asks me, when did they take this photo?
Jeez, seriously?!? Since I haven't worked in a cafe in months, this must have been at the Hsieh espresso event. The photo I get doesn't include my name, the shop we are in, or anything about coffee. Just another day in Boston where the press talk all day about oversized couches and cupcakes making the coffee shops but nothing serious about or reviews of the coffee.
There is a lot of dirt in coffee to be dug, pardon the pun, but it takes a serious approach and probably more time invested than most generic student focused assignments. Believe me, I understand that there isn't much to write about in the local coffee scene, very little to romanticize really, so it's not like I can point to some great grievance of overlooked quality.
I'd love to be out there and doing some tastings, really rocking the game with brewing events, and creating a scene but my newest project right now is bogged down in an insane catch 22. If anyone knows higher ups or has some sway with Arlington local government or is a local and just wants to help, drop me an email. Aside from that, everything these days is in limbo for the moment.

Labels: latte art
A friend challenged me to do an iced coffee that could be approachable but still be interesting. Maybe the warm weather had him convinced summer had already arrived. The foul weather today would easily discourage that belief.
We experimented a lot with overnight brews and variations of the full immersion cold brew. It's fantastic but way over caffeinated. Currently, I am just brewing a pour over of each sample I work with and then chill over night because that is more relevant to what most people are working with. I drink the sample the next few days and see where it's at. So far one excellent profile has stood out.
In my experiences, a coffee where the roast profile mellows the acidity and builds mid tone works best. I found that going just into second crack seems to be just enough roast note for balance in the coffees I like. From experience, the worst versions of iced coffees seem to be the black and tan or melanges which have simultaneously too much bitter roast and strong acidity. I hope to avoid that and just have a very balanced and very drinkable every day style iced coffee. Refined, simple, clean, and balanced.
I know iced coffee is a real New England thing. Everyone here goes crazy over iced coffee during the rare summer-like days. I'll admit that until recently, I had not given much thought to it. Much of the iced coffee offerings seemed unappealing and I felt very little interest. When someone throws down the gauntlet though, I will take it seriously.
The truth I have come to behind my lack of drip(and iced coffee) coffee love is the amount of grassy and often bitter roasts I was exposed to were really tearing up my poor stomach. The grassy astringency of some people 'roasting raw' can turn my acid sensitive stomach into knots in minutes. Getting deep into roasting helped me notice this. Grassy is generally something that becomes even more present in an iced coffee but equally as hard on the stomach as a hot brewed cup. Clean up the grassy notes and it's fine, I can drink it, no problem.
The current cup, already gone at this point of writing, is an Antigua roasted for an ice coffee brew and I'm feeling it enough to write this post. I just hope summer weather arrives soon so we can start having a real excuse to drink it.
Labels: iced coffee
Labels: barista magazine, Simon Hsieh
I just received an email entitled 'Update on your Guatemalan vac sealed coffees' and it made me smile. An update on that sometime later.
You'd be surprised how 'not like we think it is' the whole coffee exporting system is. There are fantastic coffees that just never make it to the tiny percentile of specialty roasters looking for it. Part of it is the simple fact they are unaware of us and our market. If they were somehow more aware of our tiny segment's demands, it would open a lot more doors for great coffees to reach our market.
Somewhere in a stack like this is an amazing coffee or two.... or three...
Right now, there is a lot of navel gazing going on in the blogs about what brew methods are best, what to do now that the clamour for Clover turned into the planet buster on the death star....
A lot of people are talking about moving to the manual methods or anything new that's less automated. Siphon, pourover bars, and getting back to basics are becoming the buzz words. I think it's just a movement in trying to find a new niche, the new amazing brewer that will give them the angle. Specializing and definite product differentiation from the big boys. I am proud there are some serious cats out there brewing vac with all the tedium and technical precision of a guitarist mid solo but they are the few among a mob of new found fans of the manual method.
The times are changing and nothing is settled right now. There are no firm standards and we have no clear direction where things will be in the next year. It was not too long ago that I believe we were in the dark ages of coffee on the verge of change. Sure the forums were buzzing and 3wavers were aplenty working for 'the goal', but it was a time with a lot of passion and very little substance. Vac sealing was something only eccentrics did and few would publicly admit how much coffees deteriorate much less think about freezing a coffee.
The focus was on the equipment mods, ritual movements in preparation, and all about these name brand 'black box' blends. The forums were left to the machinations of latte artists proclaiming the value of triple rosettas and pacman blowing flames in your cup AND gratuitous photo series of 'naked' portafilter triple thick one ounce muddy baked 'chocolate' shots. Sure, there was an interesting segment focused on how to hack some cheapy piece of equipment into some better cheapy piece of equipment.... but eventually, you PID your PID and it becomes redundant so you end up buying the best equipment after spending lots of cash on a series of small modded upgrades.
Somewhere along the way, a lot of focus on the actual coffees was lost. Sure, I realize everyone is 'about letting the coffee speak for itself' and other catchy phrases but a little less time on forums talking about the concept and more time living it would help us all.
It's all the more complicated these days by marketing that is geared at direct trade and relationships where the farmer as a brand is glorified on one hand and on the other often then repackaged in mill marks where the farmer disappears again. Transparency is a funny thing we all talk about but don't really ever see or have the access to understand.
Then there are coffees where the placement in contests or prices paid set notoriety and it can simply be a contest to pay the highest price for the right to pay the highest price AND then you have press and buzz based on expensive brewing equipment and 20K utterly superfluous heating elements clouding the picture of what is really good coffee and what is just an expensive lamp making cheap coffee at a high price.
So, if you can clear through the fair trade, organic trade, direct trade, bidding wars, ego trips, pricey brewers, complicated techniques, barista flair, and well, everything but cup taste to well... simply cup taste, that's an amazing moment of clarity.
Things haven't really changed that much but I am thoroughly excited by splintering segments of the industry headed in new directions. The point is, there are great things going on in coffee BUT you have to dig deep and often the people doing the most amazing bits don't spend time cruising coffeed or CG, they are out there doing it. Marketing rarely cuts through to the tiny elements that can help make or break a good coffee.
Labels: article, clover, hand pour, musings, syphon, vac pot
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